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Immigration experiences system breakdown, suspends services
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The directorate further said that their technical teams are working tirelessly to ensure that normal service is restored as soon as possible, further apologising for any inconvenience caused, and reassuring their clients that services will be restored at the earliest
The Directorate of Citizenship and Immigration control under the Ministry of Internal Affairs has announced a temporary breakdown of their services following a fibre cable cut at the Ministry headquarters.
The announcement came through a Public Notice dated December 13, 2023, where the public was informed of the incident.
โWe would like to inform the public that there has been an internet fiber cut at the Ministry Headquarters, which has caused a temporary breakdown of our services. This has affected services at all our centers, including Passport Services, Immigration Services (such as Work Permit, Special Pass, Dependant Passes, Certificates of Residence and Student Passes processing), among other services. This includes at the Headquarters, Regional Offices, and at Missions and Embassies,โ the statement read in part.
The directorate further said that their technical teams are working tirelessly to ensure that normal service is restored as soon as possible, further apologising for any inconvenience caused, and reassuring their clients that services will be restored at the earliest.
Theย Directorate of Citizenship and Immigration Control under the Ministry of Internal Affairs in Uganda is in charge of processing passports for Ugandans, and issuing different types of visas and permits to foreign nationals among other services.
